Does your water smell funny?
Customers served by the White River and White River North Water Treatment Plants (generally central Marion County, southern Hamilton County, and adjacent areas) may temporarily experience water that smells or tastes earthy. There are no safety risks associated with this issue, and Citizens expects the smell to soon subside. This earthy smell is the result of an organic compound produced in local water bodies by algae which reached the White River after recent wet weather. While—again—there are no health risks associated with this compound, Citizens treatment plant staff are taking additional water samples and have modified the treatment process to increase the use of activated carbon to absorb the compound in an effort to quickly abate the earthy smell.
The Contact Center at Citizens Energy Group has been made aware of this issue so they can correctly inform customers calling in for more information.
Water Quality Report
Drinking water quality is very important to Citizens. Many significant efforts and investments are made to ensure the water supplied to our customers is safe to drink. These efforts include the protection of our water sources, quality control in the water treatment process and proper maintenance of the water distribution system. All of our drinking water treatment plants treating water drawn from surface water sources are continuously staffed by certified, trained, experienced operators.
To learn more about how you can protect water quality in your neighborhood, visit Clear Choices for Clean Water.
Assurance of drinking water quality produced by all our treatment plants includes extensive water quality testing to ensure compliance with drinking water regulations. Each year, Citizens measures and reports our compliance with drinking water regulations by analyzing more than 11,000 samples.
Information about water sources, results of testing for the presence of regulated parameters and how to obtain additional information is summarized in our annual Drinking Water Report published and distributed as directed by the Consumer Confidence Report Rule.
The water quality reported surpasses water quality requirements established for health protection by the U.S. Environmental Protection Agency (EPA) and enforced by the Indiana Department of Environmental Management (IDEM).
(Published May 2024)
For more information about drinking water standards, visit the EPA's website or call their Safe Drinking Water Hotline at (800) 426-4791.
Drinking Water Report Archive
