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Trouble Paying Your Bill?

At Citizens Energy Group, we provide essential services that help make a house a home, including natural gas, water, and wastewater. We understand that utility bills can be a financial challenge for some of our customers. Here, you can find information about resources available from Citizens, as well as federal and local assistance programs that can help you pay your bill.

Tip: Eligibility for many assistance programs is based on household income. Knowing your total income for the past three months will help you determine which programs may be right for you.

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Citizens Assistance & Billing Programs

Citizens Energy Group provides tools and grants to help customers manage their bill. Work with our Customer Support team to develop a payment plan that best suits your needs and helps you catch up on your bill.

Warm Heart Warm Home Foundation™

The Warm Heart Warm Home Foundation™ (WHWH) is the Citizens nonprofit organization that provides financial assistance to customers having difficulty paying their utility bills. WHWH grants can help customers sustain their utility services and catch up on past-due bills.

Apply by calling Citizens at 317-924-3311.

Home Infrastructure Program

Income eligible homeowners may qualify for water leak repairs, drain line repairs, and gas water heater repairs through the Citizens Energy Group Home Infrastructure Program.

Find more information on the Home Infrastructure Program below or by calling Citizens Energy Group (317-924-3311) or Indiana 211 (2-1-1). When you're ready, click the link to apply.

Home Infrastructure Program - Translated Reference Guides:

Toilet Replacement Program

Income eligible homeowners may qualify for a high efficiency 1.6 gpf toilet to replace broken, cracked, or older low efficiency toilets at no charge.

Toilet Replacement Program - Translated Reference Guides:

Community Assistance Programs

There are many community resources that provide assistance to those in need.

Seasonal Assistance Programs

Energy Assistance Program

The Energy Assistance Program ("EAP") is a federally funded, one-time benefit program (annually open to applications from October - April) that can assist you with the cost of home utilities and can help if you are disconnected or are about to get disconnected. EAP is also referred to as the federal Low-Income Home Energy Assistance Program (“LIHEAP”).

If you are approved for EAP assistance at the federal level, you will automatically receive from Citizens: a 10-25% discount on your natural gas bill (described at Citizens as the Universal Service Program) as well as a credit of $6-15 on your Citizens wastewater bill (also described as the Low-Income Customer Assistance Program ["LICAP"]).

Winter Assistance Fund (WAF)

Championed by the United Way of Central Indiana, the Winter Assistance Fund (WAF) is for Marion County residents who struggle with utility bills during the winter months but don’t qualify for EAP. Find an application site near you at uwci.org/waf

Quick Reference Guides

The information in this section is personalized for the 2024-2025 winter season and made available in a single PDF, translated into various languages.

Under the banner of Utilities Unite for Customers, these PDF reference guides also include electric utility information from AES Indiana (a separate utility from Citizens Energy Group) in an effort to provide all Central Indiana utility assistance information in a single resource.

If you or a neighbor need a quick guide to financial assistance programs this winter, the PDFs here may be helpful to share in digital or print versions.