Important Information
Our Permitting/New Service staff hours are Monday-Friday, 7:30 am to 4:30 pm. If you need to reach us, you can call (317) 927-4444. Contact center hours are Monday-Friday from 9:00 am to 4:00 pm. You can also reach us electronically. Utilize the reply link within your permit application or send an email to newservice@citizensenergygroup.com We will continue to process applications and respond to messages between the hours of 7:30 am and 4:30 pm Monday-Friday.
Prior to starting work on your property, transferring service, or researching standards, you or your contractor may require certain permits and forms. On this page, you will find some of the more common permits and forms you or your contractor may need.
Always make sure you're choosing a licensed, bonded and insured contractor to perform the work on your property. This is for your protection and also ensures the work is performed according to current standards.
Utility Availability Request
Use this form to determine if utility services are available for a single property.
Utility Availability Request Form
New Development Utility Availability Request
Use this form to determine if utility services are available for a multi-building or multi-lot development.
New Development Utility Availability Request Form
New Development Utility Availability Request Fact Sheet
Utility Coordination
Utility Coordination Request Form
Utility Coordination Fact Sheet
Application Status Lookup
Use the button below to find the current status of your gas new service, sanitary lateral and water permit applications.
Water
Water Standards Manual
Water Service Terms & Conditions
Water Meter Connection and Service Line FAQs
Water Meter Connection Repair Guide
Water Meter Ditch Inspection Video
Water Service Lines
Commercial Water Review Checklist
Indianapolis Water Service SDC Fee Worksheet
Westfield Water Service SDC Fee Worksheet
Developer Installed Water Mains
Water Main Extension Fact Sheet
Additional Water Requests and Information
Geist/Morse Improvements Application
Sub Fees and Revenue Allowances
Temporary Hydrant Meters
Sanitary
Sanitary Service Terms & Conditions
Sanitary Laterals
Sanitary Sewer Lateral Lining Fact Sheet
Sanitary Lateral Review Checklist
Sewer Lateral Permit Application
Sewer Lateral Inspection Request
Indianapolis Connection Fee Calculation Worksheet
Westfield Connection Fee Calculation Worksheet
Developer Installed Sanitary Mains
Sanitary Main Extension Fact Sheet
Sanitary Main Review Checklist
Storm Connection to Combined Sewer
Additional Sanitary Requests and Information
Variance Request Form Manhole Lining Fact Sheet
Citizen Access Portal - City of Indianapolis Permit Search
Natural Gas
Natural Gas Terms & Conditions
Gas Service Lines
Conversion Commitment Contract
Change Pressure / Add Equipment
Demolition Requests
Demolition Request For Gas and Water
Disconnection of Sewer Lateral