Sanitary Sewer Service FAQs

Sanitary Sewer Permit applications, associated files and drawings, fee collection and the permit issuance process is all managed on-line through a Citizens Customer Web Portal (website).

Links to the on-line applications and forms can be found to the right of this page.

If it cannot wait, make the repair.  You must apply for and obtain the permit at the earliest opportunity. This same policy will apply for weekends and holidays.

An inspection will be scheduled for the following Monday unless you are otherwise notified.

Applications can be submitted electronically through the Citizens website 7 days a week, 24 hours a day. Walk-in application submittal is no longer available.

Review and issuance times may vary depending on upon application type and complexity.

Simple and routine sewer lateral permits for residential new connections or repairs will normally be reviewed and issued within 48 hours.  Commercial sewer lateral permit applications must also undergo a civil plan review process which may extend the response time to 7-10 business days.

Sanitary sewer main construction permit applications also undergo a technical plan review process.  Initial plan review responses are typically provided within 7-10 business days.

All applications and inspections are addressed with the same urgency. We anticipate prompt issuance of all permits; therefore, this is not necessary.

Please contact the Citizens New Service Contact Center number at 317-927-4444 to request a pre-submittal meeting.

Permit applicants will receive an email indicating the amount of fees due once the permit review has been completed.  The email will also include instructions for the electronic payment of the fees.  Once the fees have been paid, the permit will be issued and then emailed to the permit applicant.

Sanitary sewer fees vary depending on the permit being obtained or the size and type of sewer connection.  Please refer to the Terms and Conditions Wastewater Rates - Appendix B document for a current list of sewer permit and sewer connection fees.

All payments, such as permit and connection fees, will be accepted by use of Credit Card or eCheck through the Web Portal. These payment options are available at the end of the on-line application and permitting process.

Once the permit applications have been reviewed and approved, permit applicants will receive an email which includes an account number, payment instructions and a link for the on-line fee payment option.

If on-line fee payment is not an option, payments may also be mailed.  Any mailed payments must include references to the associated account and permit application numbers.

Payments may be mailed to:

Citizens Energy Group
Wastewater Permitting
2020 N. Meridian St.
Indianapolis, IN 46202

Permits will be issued by email upon receipt of payment of the fees.

The utility has up to 24 hours to conduct the inspection after notification that the work is available for inspection. It is Citizens’ intent and general policy to complete inspections within the same day at the request for notifications received before noon (12PM). If an inspection has not occurred within 24 hours of notification to Citizens, the contractor may fill in the excavated area without an inspection. 

You may email your request to RealEstateOffice@citizensenergygroup.com. Please include parcel number and/or property address in your request.

Please contact Citizens Energy Group at 317-927-4444.