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Rights and Responsibilities

Water Meters

The property owner is responsible for maintaining the water meter pit and all the related materials. Citizens is responsible for maintaining the water meter. This is in accordance with Rule 7.1 of Citizens’ Terms and Conditions for Water Service within Marion County and Rule 5.1 of Citizens’ Terms and Conditions for Water Service within Westfield, which is approved by the Indiana Utility Regulatory Commission (IURC).

Water Meter Pit and Lid Basics

Water Meter Connection Basics

Water Meter Connection and Service Line FAQs

Water Service Improper Condition Notice

Water Service Terms & Conditions

Water Standards Manual

Natural Gas Meters

Citizens is responsible for the natural gas meter and the gas line between the meter and the street. The property owner is responsible for the gas lines after the meter. These are generally located inside the home.

Your gas meter should be easily accessible and not blocked or covered by landscaping. Meter readers need to view the dials on the front of the meter each month.

Backflow Prevention

Protecting drinking water is a top priority at Citizens Energy Group. That’s why each year we remind customers to have their backflow devices tested. If you have an irrigation system, you have a backflow device. Having it tested is required by the Department of Environmental Management (IDEM) and regulated by Citizens and our partners. If you don’t have your backflow device tested, contamination from your yard could come through your irrigation system into your home.  

Backflow Prevention FAQs

Report Service Theft

Stealing utility service is a crime. It is also unsafe and may cause serious personal injury to the individual and surrounding neighbors. Furthermore, utility theft increases utility costs for all of us. If you observe someone stealing natural gas, water or wastewater service, please contact us.

At your choosing, you may remain completely anonymous.

Report Service Theft Form

Consumer Advice

Information regarding consumer rights and protection is available through the Indiana Utility Regulatory Commission (IURC) and the Indiana Office of Utility Consumer Counselor (OUCC). 

IURC Website

OUCC Website

Rights and Responsibilities

Citizens Energy Group operates as a Public Charitable Trust and exists to serve customers and the community. Below is important information about your rights and responsibilities as a customer.

Citizens Energy Group

Citizens Westfield