If you are unsure if Water is available in your area, please complete a Utility Availability Request. Citizens Energy Group will email a response within 3-5 business days.

The property owner is responsible for hiring a contractor that is bonded with Citizens Energy Group. The contractor will apply online for a plumber's permit to complete the work. Your contractor(s) will run all inside and outside water piping, complete construction of a meter pit, and run pipes to the water main in the street (this may be on the other side of the street). Upon connecting to the water system, Citizens Energy Group will assess a System Development Charge and a New Meter Install Charge based on the size of the proposed connection and water meter.

A System Development Charge is required for all new connections, as well as a fee to establish an account and install a meter. There may also be a subsequent connector fee. If a water main is less than 10 years old, there is typically a subsequent connection fee which may range from a few hundred to a few thousand dollars. This fee is a portion of the original cost of the water main constructed along the property. Subsequent connection fees collected are refunded to the persons who paid for the main, based on Citizens rules, as defined by the Indiana Utility Regulatory Commission (IURC). If the water main is more than 10 years old, there is no subsequent connection fee due. Understandably, the subsequent connection fee is address-specific.

This will vary depending on the project. Citizens Energy Group suggests getting several quotes to compare prices.

The licensed and bonded contractor can apply online for a plumber's permit to complete the work.

Once we receive a completed application, it takes approximately 2-3 business days for your licensed and bonded contractor to receive their permit.

Your contractor(s) will run all inside and outside water piping, complete construction of a meter pit, and run pipes to the water main in the street (this may not be directly in front of your home, but across the street)

Citizens Energy Group will inspect the meter pit, connection site to the main, and then if acceptable, will connect to the water main.

The timeline for completion of the work is dependent on your contractor and varies based on the complexity of the project. Once your contractor completes their work, the contractor will request an appointment for Citizens Energy Group to make the connection to the water main and install the meter.

Citizens Energy Group can usually schedule a residential connect and or meter set within 2-3 business days of the request from your contractor. Commercial requests vary depending on the complexity of the project.

A property owner is in charge of maintaining the water meter pit and all the related materials, including the lid. The property owner is also responsible for water valves and water lines from the meter pit to the house. This in accordance with Citizens' Terms and Conditions of Wastewater Service, which are approved by the Indiana Utility Regulatory Commission (IURC).

Type of Work that can be requested:

• New Connection - Never had City Water on the property and main is across the front of the property. A minimum of a 3/4" service line is needed with a 5/8" meter for a single residential property

• New Connection/Meter Set Only - Usually in New subdivisions and the developer has performed the Tap in the Development stage

• Well Disconnect - Customer is disconnecting the well and in need of City Water and main is across the front of the property

• Replacement of Existing Service - Water Pit and/or Service is being moved and replaced per Citizens Energy Group and/or contractor’s recommendation

• Branch of Existing Service - Popular request for homes going from one service to two for a double or dual complex where one meter supported both and now two meters are needed to support the addresses independently. A minimum of a 1” service line is needed with a 5/8” meter

• Branch of New Service - New construction for a dual meter pit. Popular requests for condos, doubles and row houses

For line locates please contact Call Before You Dig at 811, which is required by law in the state of Indiana.

For right of way and easement information, it is the contractor’s responsibility to gather the right of way measurements.

No. The smallest line permitted is 3/4" with a 5/8” meter. See the  Water Standards Manual for more details.

We provide a  Water Standards Manual and Water Service Terms & Conditions information.