Connecting a Water Service Line
Need new water lines installed at your residence or business? Need an additional water meter?
If you are doing work inside your home, hire a plumber. Otherwise, follow the steps below for plumbing work outside such as:
Service upgrade or replacement
We strive to ensure our customers are able to request service lines at their convenience 24/7.
Our online submitting feature offers you the opportunity to:
Submit a request 24/7
Upload Site/Utility plans and other necessary documents
Reply with questions or concerns and receive timely, trackable responses
Request meters with the click of a link at any time
1. Check Availability
If you are unsure if water is available in your area, please select the link below and complete a Utility Availability Request. Citizens Energy Group will respond within 3-5 business days. Submit a Utility Availability Request online any time!
2. Select a Contractor
If water is available across the front of your property, you will need to hire a contractor that is bonded with Citizens Energy Group to complete the water service line installation. The contractor would then apply online for a plumber's permit to complete the work.
Very important Reminder: Citizens Energy Group does not make recommendations for specific contractors. We do require that your selected contractor is licensed and has a $25,000.00 bond on file with us. They should be qualified to service, install, or replace exterior and interior water lines as well as the meter pit. Citizens suggests that you also discuss the details of your water needs and get an estimate of the cost to complete the work with your contractor. If you would like to confirm that your contractor is bonded with Citizens, please call (317) 927-4444.
3. Contractor Submits a Water Service Application
Once Citizens receives a completed water application from your approved bonded contractor, it normally takes 2-3 business days for your contractor to receive the approved water permit in order to proceed with the work. Commercial requests vary depending on the complexity of the project.
4. Approval and Construction
Your contractor will dig the trench and lay the water pipe. Once this is completed, your contractor will contact Citizens Energy Group to schedule an inspection or connection to the water main.
For residential requests, Citizens can usually schedule the inspection or connection within 2-3 business days of receiving the request from your contractor, provided the permit has been approved. Commercial requests vary depending on the complexity of the project.
5. Inspection and Connection
During inspection, your contractor and Citizens will meet to make sure the work meets Citizens’ criteria. If so, Citizens will approve or make the connection to the water main.
Upon tapping into the water system, Citizens will assess a System Development Charge and a New Meter Install Charge based on the size of the proposed connection and water meter. These charges will appear on your first water bill from Citizens.
Note: There may be additional fees depending on the main. See Terms & Conditions for more information.
Frequently Asked Questions
If you are unsure if Water is available in your area, please complete a Utility Availability Request. Citizens Energy Group will email a response within 3-5 business days.
The property owner is responsible for hiring a contractor that is bonded with Citizens Energy Group. The contractor will apply online for a plumber's permit to complete the work. Your contractor(s) will run all inside and outside water piping, complete construction of a meter pit, and run pipes to the water main in the street (this may be on the other side of the street). Upon connecting to the water system, Citizens Energy Group will assess a System Development Charge and a New Meter Install Charge based on the size of the proposed connection and water meter.
A System Development Charge is required for all new connections, as well as a fee to establish an account and install a meter. There may also be a subsequent connector fee. If a water main is less than 10 years old, there is typically a subsequent connection fee which may range from a few hundred to a few thousand dollars. This fee is a portion of the original cost of the water main constructed along the property. Subsequent connection fees collected are refunded to the persons who paid for the main, based on Citizens rules, as defined by the Indiana Utility Regulatory Commission (IURC). If the water main is more than 10 years old, there is no subsequent connection fee due. Understandably, the subsequent connection fee is address-specific.
This will vary depending on the project. Citizens Energy Group suggests getting several quotes to compare prices.
The licensed and bonded contractor can apply online for a plumber's permit to complete the work.
Once we receive a completed application, it takes approximately 2-3 business days for your licensed and bonded contractor to receive their permit.
Your contractor(s) will run all inside and outside water piping, complete construction of a meter pit, and run pipes to the water main in the street (this may not be directly in front of your home, but across the street)
Citizens Energy Group will inspect the meter pit, connection site to the main, and then if acceptable, will connect to the water main.
The timeline for completion of the work is dependent on your contractor and varies based on the complexity of the project. Once your contractor completes their work, the contractor will request an appointment for Citizens Energy Group to make the connection to the water main and install the meter.
Citizens Energy Group can usually schedule a residential connect and or meter set within 2-3 business days of the request from your contractor. Commercial requests vary depending on the complexity of the project.
A property owner is in charge of maintaining the water meter pit and all the related materials, including the lid. The property owner is also responsible for water valves and water lines from the meter pit to the house. This in accordance with Citizens' Terms and Conditions of Wastewater Service, which are approved by the Indiana Utility Regulatory Commission (IURC).
Type of Work that can be requested:
New Connection - Never had City Water on the property and main is across the front of the property. A minimum of a 3/4" service line is needed with a 5/8" meter for a single residential property
New Connection/Meter Set Only - Usually in New subdivisions and the developer has performed the Tap in the Development stage
Well Disconnect - Customer is disconnecting the well and in need of City Water and main is across the front of the property
Replacement of Existing Service - Water Pit and/or Service is being moved and replaced per Citizens Energy Group and/or contractor’s recommendation
Branch of Existing Service - Popular request for homes going from one service to two for a double or dual complex where one meter supported both and now two meters are needed to support the addresses independently. A minimum of a 1” service line is needed with a 5/8” meter
Branch of New Service - New construction for a dual meter pit. Popular requests for condos, doubles and row houses
For line locates please contact Call Before You Dig at 811, which is required by law in the state of Indiana.
For right of way and easement information, it is the contractor’s responsibility to gather the right of way measurements.
No. The smallest line permitted is 3/4" with a 5/8” meter. See the Water Standards Manual for more details.
We provide a Water Standards Manual and Water Service Terms & Conditions information.