Please remember that installing a gas line or meter setting to your Residence or Business will take up to 6 weeks from the time we receive a completed application to process.  Incomplete applications will delay the process. 

• Requesting a meter after the Gas Line and/or Meter Setting have been installed is just a click away.

• Once your gas line is installed and or your meter setting is installed, you will receive an email with a link for the financially responsible party to request the meter. 

  • Before clicking the link, make sure all inside gas piping and at least one gas appliance is installed and operational prior to making the request for the meter. If applicable, all regulators need to be in place at the time of the request as well. Your licensed contractor should be able to assist with ensuring this step is completed.

• Citizens Energy Group will need to gain entry to the home or business so they can test the inside gas lines before installing the meter outside.

  • Please provide a phone number for us to call approximately 15 minutes before arrival to ensure someone 18 years or older is available at the time of arrival for entry to the premises.

• Now you are ready to click the link attached in your email and request to have your Natural Gas meter installed as quickly as the next business day in most cases. 

Once we receive a completed request, Citizens Energy Group will be able to determine and advise you if the service and meter are large enough to handle the increase of Natural Gas load and/or pressure. It will take 3-4 business days to receive a reply about what is needed to accommodate your request. Incomplete information on this request will delay the process.

• Requesting a meter after receiving approval to increase the size of your meter and/or delivery pressure is just a click away.

• Once you receive your reply from us to request your new meter and/or pressure change, make sure all inside gas piping and at least one gas appliance is installed and operational prior to making the request for the meter and or pressure change. If applicable, all regulators need to be in place at the time of the request as well. Your licensed contractor should be able to assist with ensuring this step is completed.

• Citizens Energy Group will need to gain entry to the home or business so they can test the inside gas lines before installing the meter outside.

• Please provide a phone number for us to call approximately 15 minutes before arrival to ensure someone 18 years or older is available at the time of arrival for entry to the premises. 

• Now you are ready to click the link attached in your response email and request to have your new Natural Gas meter and/or delivery pressure increase as quickly as the next business day in most cases.

If you were left an explanation or tag with information about why we could not set your gas meter, please contact your licensed contractor to fix the issue and then make another request for a meter.

If we were not able to enter the premises, please choose another date and request to have your new Natural Gas meter and/ or delivery pressure increase as quickly as of the next business day in most cases. Simply select reply in the email response sent originally. 

Please contact a licensed contractor to assist with your questions. They can tell you the type of pipe they are using, the delivery pressure required, and the individual BTU load for each piece of Natural Gas equipment. They should also know where the meter is to be located if that information is needed.

No. Citizens Energy Group is responsible for the installation and maintenance all of natural gas mains and service lines from the main back to the meter setting including the meter. The property owner is responsible for everything past the meter, including inside gas lines and equipment.