If you are unsure if sanitary sewer service is available to your property, please complete a Utility Availability Request. Citizens Energy Group will email a response within 3-5 business days.

The property owner is responsible for hiring a contractor that must meet the following requirements:

• For Indianapolis - Contractor must be listed, insured and bonded with the City of Indianapolis.

• For Westfield - Contractor must be licensed by the State of Indiana or bonded to the Utility’s satisfaction.

The contractor will apply online and obtain a sanitary sewer connection permit prior to completing the work.  The contractor will install sanitary sewer lateral pipe outside of the structure and make any necessary connections to the sanitary sewer main (this may be on the other side of the street).

Citizens Energy Group assess the following fees:

• For Indianapolis -  $236.00 permit fee and $2,530 connection fee

• For Westfield -  $1,000 connection fee

There may also be a subsequent connector fee if connecting to a sanitary sewer main that is less than 10 years old.  When applicable, subsequent connection fee may range from a few hundred to a few thousand dollars. This fee is a portion of the original cost of the sanitary sewer main that was constructed across the frontage of the property. Subsequent connection fees collected are refunded to the persons who paid for the main construction, based on Citizens rules, as defined by the Indiana Utility Regulatory Commission (IURC).  If the sanitary sewer main is more than 10 years old, there will likely be no subsequent connection fees. Understandably, the subsequent connection fee is address-specific.

This will vary depending on the project. Citizens Energy Group suggests getting several quotes to compare prices.

The appropriately licensed and bonded contractor or plumber must apply online for a permit to complete the work. 

General contractors or plumbers performing sanitary sewer lateral construction work are not required to be bonded directly with Citizens Energy Group.

Once we receive a completed application, it takes approximately 2-3 business days for a contractor or plumber to receive the permit.

The initial review and response time for commercial, industrial or multi-family applications may take 1-2 weeks.

The contractor will install all sanitary sewer lateral pipe outside of the structure and make any necessary connections to the sanitary sewer main (this may be on the other side of the street).

Citizens Energy Group will inspect the sanitary sewer lateral construction prior to the contractor back-filling the trench.

A property owner is responsible for maintaining the sanitary sewer lateral from the home to the connection point at the main. This in accordance with Citizens' Terms and Conditions of Wastewater Service, which are approved by the Indiana Utility Regulatory Commission (IURC).

No, only a licensed contractor or plumber can perform this work.

Any alteration, relocation, repair, replacement, new connection, disconnection or abandonment of any portion of a sanitary sewer system external of the footprint of a building requires the issuance of a sanitary sewer lateral permit prior to commencement of work.

Only typical cleaning and maintenance of sanitary sewer lateral systems may be completed without first obtaining a permit. This includes the use of typical snaking, cleaning, or root removal systems.

No construction work to the lateral including repairs, installation of clean-outs, replacement or lining of the sanitary lateral may be completed without a permit.

For line locates please contact Call Before You Dig at 811, which is required by law in the state of Indiana.

For right of way and easement information, it is the contractor’s responsibility to gather the right of way measurements.

A  Sanitary Standards Manual and Sanitary Sewer Service Terms & Conditions information can be found on our website.

After the sewer permit application is approved, the applicant is emailed a request for payment, which can be made online by clicking the link in the email. A contractor can forward this email to a homeowner for payment.

Payments can also be mailed to 2020 N. Meridian Street, Indianapolis, IN 46202. Please include the account number provided in the email. If the payment is made via mail, the applicant must notify the New Service Contact Center at (317) 927-4444 for permit issuance.

• For Indianapolis - The City of Indianapolis provides a Citizen Access Portal which provides information regarding permits.

• For Westfield - Contact the New Service Contact Center at (317) 927-4444.