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Most Common Cause: If the account on which you stopped service had a remaining balance, it will automatically transfer to an active account. Recommended Action: When you receive your next bill, the actual read will reflect the difference. |
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Less Common Cause: Connection fees apply when you connect to a new water or sewer service line. They may be listed under the Other Charges portion of your bill. Recommended Action: Contact your contractor to discuss the situation further, as they can provide information on which fees they paid and which fees they did not. If you’re unable to pay the entire balance, see if the account is eligible for a Payment Plan. You may also check for Budget Billing eligibility. |
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