Budget Billing

We recognize it can be difficult to handle the seasonal fluctuation some customers may experience with their gas, water, and sewer bills. To help eliminate those highs and lows in billing, Citizens offers a Budget Payment Plan, which provides a fixed monthly payment for all services over a rolling 6-month period.

• Who is it good for? - The Budget Payment Plan is designed for customers who would benefit from a fixed monthly payment throughout the year. This fixed payment allows customers to budget effectively, because you know how much your bill will be, each month, for a rolling 6-month period.

• How does it work? - Regardless of your actual monthly usage, Budget Payment Plan customers pay a fixed monthly payment based on the past usage at your service address or a utility average for each service. To gain the most benefit from the Budget Payment Plan, it is recommended that customers stay on the program year-round. 

• Who is eligible? - The primary requirement for enrollment in the Budget Payment Plan is a zero account balance. 

Enroll in Budget

How to Enroll

Get an instant quote on what your budget amount would be and enroll by clicking below.

Get a Budget Quote

Program Details

The Budget Payment Plan is a type of payment arrangement. To remain on Budget, payments are required each month by the due date. There is no grace period. We are unable to offer courtesy holds or extensions to Budget accounts.

If an account is removed from Budget due to a late payment or if you choose to end enrollment, the actual account balance will bill in full on the next month’s statement. To re-enroll, the account must bill off budget and a zero balance will be required.

At the end of the 6-month Budget cycle, we will automatically recalculate your monthly budget payment based on:

• your actual usage over the past 13 months

• anticipated rates and weather for the next 6 months, and

• variance - the difference between your actual usage over the past 6 months and your monthly budget payments.

FAQs