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Supplier FAQs

I have questions about registering or updating my Supplier Profile. Who do I contact?

Please email your questions to purchasing1@citizensenergygroup.com and someone will be in touch.

Who do I contact if I have a question about submitting an invoice?

Please email your questions to accountspayable@citizensenergygroup.com and someone will be in touch.

What types of goods and services does Citizens buy?

A few commonly purchased goods and services are listed below:

  • Construction Services:

    • Construction Management

    • Underground Construction

    • Above Ground Construction

    • Engineering Design

  • Goods and Services:

    • Health and Safety

    • Pipe, Valves and Fittings

    • Environmental

    • Printing and Promotions

    • Staffing and More

  • Facilities Maintenance

  • Information Technology

What does Citizens expect from suppliers?

Citizens is dedicated to bringing value to our customers and community, and we expect the same dedication from our suppliers. Our suppliers must contribute to Citizens’ achieving its mission: To provide essential utility services for our customers and communities, maintain the lowest possible rates with sound financial management, and create the greatest long-term benefit through a unique business structure. In addition, our suppliers must share and demonstrate Citizens’ values of safety, integrity, inclusion, collaboration, leadership, and stewardship.

What are Citizens standard terms and conditions?

Citizens Standard Terms and Conditions collectively refers to the general and special arrangements, provisions, requirements, rules, specifications, standards, rights, and duties, that form an agreement or contract between Citizens and another party. Citizens has separate standard terms and conditions to govern contracts for the purchase of goods and materials, time and material services, professional services, and construction services, respectively.

Where can I learn more about Citizens Supplier Diversity?

To know more about our program, please familiarize yourself with the information on our website, specifically the Supplier Diversity section.

Are Citizens sourcing opportunities posted on the website?

Citizens sourcing opportunities are by invitation to respond to our solicitation or quote.  Potential suppliers (distributors, contractors, service professionals, etc) are placed on a bidders list and are contacted by Citizens if and when needed.

How do I get on Citizens' bidder list to participate in future RFPs?

Prior to each sourcing opportunity, Citizens will review the Supplier Registration database to determine potential respondents. Suppliers considered to be a strong fit will be placed on the internal invitation list and those suppliers will be contacted.

How are suppliers paid?

Suppliers should submit their invoices to Citizens to be approved internally prior to Citizens issuing payments.

If I have a question related to a particular invoice, who at Citizens would I contact?

You would contact the Citizens Project Manager or Department Manager with whom you are working.