Supplier & Vendor FAQs

I have questions about registering or updating my Supplier Profile. Who do I contact?

Please email your questions to and someone will be in touch.

Who do I contact if I have a question about submitting an invoice?

Please email your questions to and someone will be in touch.

What types of goods and services does Citizens buy?
  • A few commonly purchased goods and services are listed below:

  • Construction Services:

    • Construction Management

    • Underground Construction

    • Above Ground Construction

    • Engineering Design

  • Goods and Services:

    • Health and Safety

    • Pipe, Valves and Fittings

    • Environmental

    • Printing and Promotions

    • Staffing and More

  • Facilities Maintenance

  • Information Technology

What does Citizens expect from suppliers?

Citizens is dedicated bringing value to our customers and community, and we expect the same dedication from our suppliers. Our suppliers must contribute to Citizens’ achieving its mission: To provide safe, reliable services to our customers, while being good stewards of the environment; to maintain the lowest possible rates with sound financial management; to build and renew our businesses to remain competitive, add value, and create the greatest long-term benefit for our customers and communities. In addition, our suppliers must share and demonstrate Citizens’ values of safety, integrity, teamwork, diversity, and quality.

What are Citizens standard terms and conditions?

Citizens Standard Terms and Conditions collectively refers to the general and special arrangements, provisions, requirements, rules, specifications, standards, rights, and duties, that form an agreement or contract between Citizens and another party. Citizens has separate standard terms and conditions to govern contracts for the purchase of goods and materials, time and material services, professional services, and construction services, respectively.

Where can I learn more about Citizens Supplier Diversity?

To know more about our program, please familiarize yourself with the information in our website and fill out the Supplier Registration Form.

Are Citizens sourcing opportunities posted on the website?

No, they are not.  Citizens sourcing opportunities are by invitation to bid or quote.  Potential suppliers (distributors, contractors, service professionals, etc) are placed on a bidders list and are contacted by Citizens if and when needed.

How do I get on Citizens' bidder list to participate in future RFPs?

Prior to each sourcing opportunity, Citizens will review the Supplier Registration data to determine potential respondents. Suppliers considered to be a strong fit will be placed on the internal bidder’s list and suppliers will be contacted.

How are suppliers paid?

Monthly invoices are submitted to Citizens and approved internally prior to Citizens issuing checks.

If I have a question related to a particular invoice, who at Citizens would I contact?

You would contact the Citizens Project Manager or Department Manger with whom you are working.