In 2012, Citizens initiated a process to combine gas, water and wastewater (sewer) bills for services at the same location in Marion County. To date, the majority of our customers are now receiving one bill and in turn, making just one payment.
Some Citizens customers, however, are still receiving multiple bills. In order to correct this, we need to hear from you. If you're still receiving a separate gas, water or wastewater (sewer) bill, please fill out the form on this page.
Combining bills not only saves customers time, it also saves Citizens nearly $1 million annually. That savings is passed directly onto you through lower rates.
After submitting the Combined Bill Request Form, please allow up to 90 days for your bills to be combined.
Frequently Asked Questions
We have found through research, including focus groups here in Indianapolis, most customers prefer the convenience of a combined gas, water and wastewater (sewer) bill. Also, combined billing saves about $1 million per year in lower postage and processing costs, and we pass these savings on to customers in the form of lower rates.
In order to ensure monthly meter readings and achieve a combined bill when possible, it was necessary to realign meter reading dates throughout our service territory. This change may impact your billing and due dates.
We have limited ability to extend your due date. Please email us by clicking Contact Us if you are interested in an alternative due date.
The non-budget charges are all charges on the current activity section on your bill except for the gas charges and sales tax directly below gas charges.
Yes, as long as the account is current, all current Budget Billing customers will have the opportunity to add water and/or wastewater (sewer) services to Budget Billing.
We combined a majority of the services when we merged our billing systems. Slight differences in the service address or names resulted in some accounts not being combined. If you would like for your services to be combined, complete the Contact Us form and we will work to get the services combined within the next 90 days.
Payments are spread across all services proportionally. Directed payments are possible, but may cause one or more services to become delinquent. To make a directed payment, please Contact Us.
Charges for each service will be listed as a line item on your bill. View the Guide to Your New Combined Bill for more information.
EasyPay payments will be free for customers wanting to pay directly from their checking or savings account. Western Union credit or debit card payments are also free. Both EasyPay and Western Union can be accessed by phone or online. View Payment Options
Citizens gas customers served by water and wastewater (sewer) utilities other than Citizens, such as Lawrence Utilities or the Town of Speedway, will not receive a combined bill from Citizens.
In order to achieve the savings of combining the gas and water utilities, it is necessary to merge customers with multiple services into one combined bill. If you are having difficulty paying your bill, please keep in mind we do offer flexible payment arrangements if needed. For more information, visit the Trouble Paying Your Bill page.
If you are having difficulty paying your bill, we may have payment options available for you. Please visit the Trouble Paying Your Bill page for more information.
We will establish an account for all services at an address under the same name. The only exception is a property owner/tenant relationship in which the property owner is responsible for one service and the tenant is responsible for another.
Please visit Paperless Billing FAQs and follow the directions.
The average cost reflects the total current charges divided by the number of days in the billing period.
In order to participate in our Automatic Bank Deduction program for your account, we require the total amount due to be deducted on the due date of your bill.
Please refer to the Payment Locations page for the closest authorized payment location.
If there is a red banner on your bill, it is used to draw your attention to the past due amount of your bill.
Combined Bill Request Form
Attention: We can only combine Gas and Water accounts if both services are provided by Citizens Energy Group.