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Combined Billing

In 2012, Citizens initiated a process to combine gas, water and wastewater (sewer) bills for services at the same location in Marion County. To date, the majority of our customers are now receiving one bill and in turn, making just one payment.

Some Citizens customers, however, are still receiving multiple bills. In order to correct this, we need to hear from you. If you're still receiving a separate gas, water or wastewater (sewer) bill, please fill out the form on this page.

Combining bills not only saves customers time, it also saves Citizens nearly $1 million annually. That savings is passed directly onto you through lower rates.

After submitting the Combined Bill Request Form, please allow up to 90 days for your bills to be combined.

Frequently Asked Questions

Why are you combining my gas, water and sewer bills?

We have found through research, including focus groups here in Indianapolis, most customers prefer the convenience of a combined gas, water and wastewater (sewer) bill. Also, combined billing saves about $1 million per year in lower postage and processing costs, and we pass these savings on to customers in the form of lower rates.

Why has my due date changed?

In order to ensure monthly meter readings and achieve a combined bill when possible, it was necessary to realign meter reading dates throughout our service territory. This change may impact your billing and due dates.

This due date doesn't work for me.

We have limited ability to extend your due date. Please email us by clicking Contact Us if you are interested in an alternative due date.

There is a line on my bill for Non Budget Charges Billed. What are these charges for?

The non-budget charges are all charges on the current activity section on your bill except for the gas charges and sales tax directly below gas charges.

If I am already on Budget Billing for gas, can I go on Budget Billing for water?

Yes, as long as the account is current, all current Budget Billing customers will have the opportunity to add water and/or wastewater (sewer) services to Budget Billing.

I received separate bills for my gas and water services and they are not combined yet. When will they be combined?

We combined a majority of the services when we merged our billing systems. Slight differences in the service address or names resulted in some accounts not being combined. If you would like for your services to be combined, complete the Contact Us form and we will work to get the services combined within the next 90 days.

Can I make a payment to only one portion of my bill (water or gas)?

Payments are spread across all services proportionally. Directed payments are possible, but may cause one or more services to become delinquent. To make a directed payment, please Contact Us.

I have multiple services that are now combined, how will my bill look?

Charges for each service will be listed as a line item on your bill. View the Guide to Your New Combined Bill for more information.

Once bills are combined, how much will it cost to pay electronically?

EasyPay payments will be free for customers wanting to pay directly from their checking or savings account. Western Union credit or debit card payments are also free. Both EasyPay and Western Union can be accessed by phone or online. View Payment Options

I live in the City of Lawrence or the Town of Speedway. Did you combine my water and wastewater (sewer) services into one?

Citizens gas customers served by water and wastewater (sewer) utilities other than Citizens, such as Lawrence Utilities or the Town of Speedway, will not receive a combined bill from Citizens.

I don't want a combined bill. Can I still get separate bills for my gas and my water/wastewater (sewer) services?

In order to achieve the savings of combining the gas and water utilities, it is necessary to merge customers with multiple services into one combined bill. If you are having difficulty paying your bill, please keep in mind we do offer flexible payment arrangements if needed. For more information, visit the Trouble Paying Your Bill page.

What happens if I cannot pay my bill?

If you are having difficulty paying your bill, we may have payment options available for you. Please visit the Trouble Paying Your Bill page for more information.

Can my services be in different names?

We will establish an account for all services at an address under the same name. The only exception is a property owner/tenant relationship in which the property owner is responsible for one service and the tenant is responsible for another.

How do I get my bills electronically?

Please visit Paperless Billing FAQs and follow the directions.

There is a new item on my bill called "Your Average Daily Utility Costs." How is this calculated?

The average cost reflects the total current charges divided by the number of days in the billing period.

I only want to pay for a portion of my services through Automatic Bank Deduction. Is this an option?

In order to participate in our Automatic Bank Deduction program for your account, we require the total amount due to be deducted on the due date of your bill.

Where can I pay my bill?

Please refer to the Payment Locations page for the closest authorized payment location.

What is the red banner on my bill?

If there is a red banner on your bill, it is used to draw your attention to the past due amount of your bill.

Combined Bill Request Form

Attention: We can only combine Gas and Water accounts if both services are provided by Citizens Energy Group.