Alerts & Notifications

Our Alerts & Notifications provide a simple and convenient way to get the most current information related to your utility service. The service allows customers to sign up for automated email, text message or voice alerts on topics including:

  • Billing Reminders - including alerts when a new bill is available, a payment is due, a payment has been posted, or no payment has been received

  • Service Order Reminders - including alerts when service is scheduled and service has been completed.

  • Disconnect Notices

You will need to login to your online account, or set up an online account if you don't already have one.  Message and data rates may apply.

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Frequently Asked Questions

What are Alerts & Notifications?

The service allows customers to sign up for automated email, text message or voice notifications on topics including:

  • New Bill Statement Available

  • Payment Due

  • Payment Past Due

  • Payment Posted

  • Disconnect Notice

  • Payment Arrangement

  • Service Appointment Reminders and Confirmations

You will need to Register Online to sign up for alerts. Visit our Alerts & Notifications page to manage the communications you wish to receive. 

To receive text alerts on your phone, you must have a text messaging plan from your service provider. Message and data rates may apply. Please contact your wireless provider if you have questions regarding your text messaging service, including information about any charges or fees you may incur.

How do I register to receive alerts?

You can sign up for email, text message or voice alerts on our website.

You will first need to login or register online. Then visit Alerts & Notifications to add contact information and select the alerts you wish to receive for each contact. You must select the alerts that you wish to receive.

You can also sign up for text message alerts by texting REG to 317-779-1604. You will receive a text message back asking for your account number, and then approval of the terms and conditions. Follow the prompts to reply.

To select additional alerts or change your subscriptions, visit Alerts & Notifications on our website.

Please note: You must accept the terms and conditions during the registration process and confirm your phone number or email address before your alerts will be activated. Message and data rates may apply. One message per user request.

How do I stop alerts?

To stop receiving alerts, you may either reply STOP to a text message you receive, or STOP ALL to unsubscribe to all text alerts.  You may also update your Alerts & Notifications preferences online to change email, text or voice alert subscriptions.

How are alerts delivered?

The alert messages you received are automated based on your selected preferences. Please do not send questions or issues to the short code 56141 or to your DO NOT REPLY emails that are specifically for alert messages. For more complex inquiries, please Contact Us.

​What is text messaging?

Text messaging is a customer-initiated communication tool that uses a text message service on a mobile device together with simple keywords. 

You can use text messaging to obtain information regarding account information and service appointments by texting the simple keywords to 56141. You will automatically receive the requested information on your mobile phone. You will first need to register your account by texting REG to 56141 (you will need your account number), or you can register on the Alerts & Notifications page of our website.

How do I register for text messaging?

Send a Text from your Mobile Phone: Text REG to our short code 56141 and follow the prompts by replying with answers to the questions.  Upon confirmation, you will be able to use the simple keywords to obtain account information.

Please note: You will need to text Y to 56141 to accept the terms and conditions during the registration process before your alerts will be activated. Message and data rates may apply. One message per user request.

​What are the simple keywords?​

A keyword is a term used to communicate a request via a mobile phone.  Below are the current keywords that can be sent to 317-779-1604.

  • REG - register for text messages

  • BAL - obtain your account balance

  • PAY - make a payment

  • HELP - get a list of keywords and link to FAQs

  • PAUSE - temporarily stop receiving alerts

  • RESUME - reactive alerts

  • STOP - stop current alert you received

  • STOP ALL - stop all alerts

  • NICK - create a nickname for your account, helpful to retrieve info for multiple accounts (max 12 characters, no spaces or special characters)

​What is a short code?

A short code is a 5 or 6 digit number to which text messages can be sent from a mobile phone. Citizens’ short code is 56141.

​Is there a fee to receive Alerts & Notifications?

We do not charge a fee to receive our alerts or for texting messaging. However, your carrier may charge you to send and receive text messages. Contact your carrier for more details. Message and data rates may apply.

How do I reach a live representative via text messaging?

Currently you cannot reach a live representative via text messaging. If you need to speak with a representative about your account, please Contact Us.

Text Alerts Quick Guide

Get started with this service by texting REG to 317-779-1604

Once registered, you can send the following commands to 317-779-1604:

REG - register for text alerts
BAL - obtain your account balance
PAY - make a payment
HELP - get a list of keywords 

PAUSE - temporarily stop alerts
RESUME - reactivate alerts
STOP - stop current alert 
STOP ALL - stop all alerts
NICK - create account nickname