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Most Common Cause: Typically the odor is produced by bacteria growth in the drain. This issue typically occurs in the kitchen sink, especially if there is a garbage disposal, but may also occur in the bathroom sink. Recommended Action: To resolve the issue, place a stopper into the drain. Fill the sink half full with cold water and add ¼ cup of household bleach. Mix the bleach, and remove the stopper to empty the sink. The bleach will disinfect the sink drain or garbage disposal and reduce the odor. As a best practice, we recommend disinfecting the garbage disposal every 3-6 months. Disinfecting the trap a second time may be necessary. No health/safety concerns and water use can continue as normal. |
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Common Cause: If the odor is coming from the hot water only, the issue is most likely bacteria growth coming from inside the water heater. Recommended Action: If the water heater has not been flushed in the last six (6) to 12 months, please contact a plumbing expert to have it flushed. |
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Common Cause: If the odor is coming from the cold water in all taps and showers, and you live on a cul-de-sac or dead-end street, the water in the main distribution system can sometimes become stale due to a lack of use. Recommended Action: In order to alleviate the odor, the water main requires flushing. Please open a case to be contacted by a Customer Case Manager for assistance. |
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Least Common Cause: The odor can be caused by sewer gas escaping the system. This can occur when the water in a drain’s P-trap has evaporated due to lack of use or when a home has been vacant. Recommended Action: Run water for a few minutes to refill the P-Trap. The water within the P-trap forms a barrier that prevents sewer gas from flowing back into the home. As a best practice, running water in rarely used sinks, showers and tubs monthly is recommended to prevent this from happening in the future. |
After taking the above listed actions, if the concern was not resolved, please open a case to be contacted by a Customer Case Manager.
