White or Gray Stains
Most Common Cause: White or gray stains are naturally occurring dissolved minerals (largely calcium and magnesium carbonates) in water due to the limestone bedrock in Indiana water, and are commonly referred to as hardness. The hardness leaves white spots on dishes and may build up on faucets and aerators. Hardness will vary depending upon whether the water comes from wells, rivers or reservoirs. Citizens does not remove hardness minerals.
Recommended Action: Using commonly found calcium/lime/rust cleaning products will typically remove build-up from faucets, aerators and other hard surfaces. For example, if you have build-up on the coffee pot, run white vinegar through the coffeemaker periodically to reduce the mineral’s build-up on the heating coils. A home water softener will remove the minerals on an ongoing basis. No health/safety concerns and water use can continue as normal.
Example of hardness staining on left glass.
After taking the above listed actions, if the concern was not resolved, please open a case to be contacted by a Customer Case Manager.