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Low Pressure

Most Common Cause: If the pressure concern is throughout the home, the cause for low pressure is likely a malfunctioning water softener or clogged whole-house filter

Recommended Action: If you have a water softener, we recommend bypassing it. Please refer to the softener's owner's manual for bypassing instructions. If this resolves the low pressure issue, contact a plumber to have your softener inspected, repaired or replaced. If you have a whole-house filter, replace the filter.

Common Cause: Faucet aerators can often get clogged by particle build-up.

Recommended Action: If the pressure concern is limited to one faucet, remove the aerator. If the pressure from the faucet returns to normal without the aerator, clean the aerator with white vinegar to remove any hardness scale and replace the aerator on the faucet.

Common Cause: Another possible cause for a sudden change to pressure is a leak or repair work to the distribution system carrying water to the home.

Recommended Action: To check for ongoing work in the area which could be the cause of this issue, View Outage Map. If there is no work in the area, there could be a leak at the property. Check out these Leak Detection tips.

No health/safety concerns and water use can continue as normal.

After taking the above listed actions, if the concern was not resolved, please open a case to be contacted by a Customer Case Manager.

Open a Case