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Vision, Mission and Values

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Citizens Energy Group is a place where everyone belongs.

At Citizens, our Vision, Mission and Values are the foundation in fostering a culture where everyone can thrive. This ensures that we each experience a profound sense of inclusion and belonging.

Vision, Mission and Values


Our Vision

  • Enhance the well-being of our customers, communities, and employees by providing unparalleled service now and for generations to come.

Our Mission

  • We fulfill the Promise of the Trust to provide essential utility services for our customers and communities, maintain the lowest possible rates with sound financial management, and create the greatest long-term benefit through a unique business structure.

Our Values

Safety

  • We protect our employees and communities by committing to the highest standards of safety, reliability, and quality.

Integrity

  • We conduct our business with honesty, transparency, and accountability.

Inclusion

  • We foster a diverse culture where everyone is respected, valued, and empowered to contribute their unique perspectives and talents.

  • We actively listen and adapt to ensure that our services are accessible, equitable, and responsive to the needs of the communities we serve.

Collaboration

  • We provide superior customer service through teamwork.

  • We engage with our employees, customers, and communities for the betterment and success of all.

Leadership

  • We prepare and empower all employees to be leaders at work and within the communities we live, and to inspire, innovate, and continuously improve our processes, services, and ourselves.

Stewardship

  • We invest in solutions and infrastructure to deliver long-term value and improve the quality of life for our customers and our communities.