Our Culture


Citizens Vision, Mission and Values are the foundation of our team-based culture. We have created a culture of innovation through which diverse, collaborative teams of employees are continually producing better outcomes for our customers and the communities we serve.

Vision, Mission and Values

Our Vision

  • We will fulfill the promise of the Trust to serve our customers and communities with unparalleled excellence and integrity.

Our Mission

  • We provide safe, reliable services to our customers, while being good stewards of the environment.

  • We maintain the lowest possible rates with sound financial management.

  • We build and renew our businesses to remain competitive, add value, and create the greatest long-term benefit for our customers and communities.

Our Values


  • We commit to the highest standards of safety for our employees and communities.


  • We conduct our business with openness and honesty.


  • We treat each employee and customer with courtesy and respect.

  • We value the contributions of each individual in an inclusive culture.

  • We believe that our success depends on valuing diversity in our work force, business partners and communities.


  • We communicate, collaborate and work as a team to provide superior customer service.

  • We treat all stakeholders of the Trust as partners.

  • We focus on the success of the whole Trust.


  • We continuously improve our products, services and ourselves.

  • We foster an environment where employees find meaning in their work.

  • We rigorously measure our performance.