Citizens Vision, Mission and Values are the foundation of our team-based culture. We have created a culture of innovation through which diverse, collaborative teams of employees are continually producing better outcomes for our customers and the communities we serve.
Vision, Mission and Values
Enhance the well-being of our customers, communities, and employees by providing unparalleled service now and for generations to come.
We fulfill the Promise of the Trust to provide essential utility services for our customers and communities, maintain the lowest possible rates with sound financial management, and create the greatest long-term benefit through a unique business structure.
We protect our employees and communities by committing to the highest standards of safety, reliability, and quality.
We conduct our business with honesty, transparency, and accountability.
We foster a diverse culture where everyone is respected, valued, and empowered to contribute their unique perspectives and talents.
We actively listen and adapt to ensure that our services are accessible, equitable, and responsive to the needs of the communities we serve.
We provide superior customer service through teamwork.
We engage with our employees, customers, and communities for the betterment and success of all.
We prepare and empower all employees to be leaders at work and within the communities we live, and to inspire, innovate, and continuously improve our processes, services, and ourselves.
We invest in solutions and infrastructure to deliver long-term value and improve the quality of life for our customers and our communities.