<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=1692321561045441&amp;ev=PageView&amp;noscript=1">

Our Culture


Citizens Vision, Mission and Values are the foundation of our team-based culture. We have created a culture of innovation through which diverse, collaborative teams of employees are continually producing better outcomes for our customers and the communities we serve.

Vision, Mission and Values

Our Vision

  • Enhance the well-being of our customers, communities, and employees by providing unparalleled service now and for generations to come.

Our Mission

  • We fulfill the Promise of the Trust to provide essential utility services for our customers and communities, maintain the lowest possible rates with sound financial management, and create the greatest long-term benefit through a unique business structure.

Our Values


  • We protect our employees and communities by committing to the highest standards of safety, reliability, and quality.


  • We conduct our business with honesty, transparency, and accountability.


  • We foster a diverse culture where everyone is respected, valued, and empowered to contribute their unique perspectives and talents.

  • We actively listen and adapt to ensure that our services are accessible, equitable, and responsive to the needs of the communities we serve.


  • We provide superior customer service through teamwork.

  • We engage with our employees, customers, and communities for the betterment and success of all.


  • We prepare and empower all employees to be leaders at work and within the communities we live, and to inspire, innovate, and continuously improve our processes, services, and ourselves.


  • We invest in solutions and infrastructure to deliver long-term value and improve the quality of life for our customers and our communities.