Alerts & Notifications
Our Alerts & Notifications provide a simple and convenient way to get the most current information related to your utility service. The service allows customers to sign up for automated email, text message or voice alerts on topics including:
Billing Reminders - including alerts when a new bill is available, a payment is due, a payment has been posted, or no payment has been received
Service Order Reminders - including alerts when service is scheduled and service has been completed.
You will need to login to your online account, or set up an online account if you don't already have one. Message and data rates may apply.
Frequently Asked Questions
The service allows customers to sign up for automated email, text message or voice notifications on topics including:
New Bill Statement Available
Payment Past Due
Service Appointment Reminders and Confirmations
To receive text alerts on your phone, you must have a text messaging plan from your service provider. Message and data rates may apply. Please contact your wireless provider if you have questions regarding your text messaging service, including information about any charges or fees you may incur.
You can sign up for email, text message or voice alerts on our website.
You will first need to login or register online. Then visit Alerts & Notifications to add contact information and select the alerts you wish to receive for each contact. You must select the alerts that you wish to receive.
To select additional alerts or change your subscriptions, visit Alerts & Notifications on our website.
The alert messages you received are automated based on your selected preferences.
We do not charge a fee to receive our alerts or for texting messaging. However, your carrier may charge you to send and receive text messages. Contact your carrier for more details. Message and data rates may apply.
Currently you cannot reach a live representative via text messaging. If you need to speak with a representative about your account, please Contact Us.