Alerts & Notifications

Our Alerts & Notifications provide a simple and convenient way to get the most current information related to your utility service. The service allows customers to sign up for automated email, text message or voice alerts on topics including:

  • Billing Reminders - including alerts when a new bill is available, a payment is due, a payment has been posted, or no payment has been received

  • Service Order Reminders - including alerts when service is scheduled and service has been completed.

  • Disconnect Notices

You will need to login to your online account, or set up an online account if you don't already have one.  Message and data rates may apply.

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Frequently Asked Questions

What are Alerts & Notifications?

The service allows customers to sign up for automated email, text message or voice notifications on topics including:

  • New Bill Statement Available

  • Payment Due

  • Payment Past Due

  • Payment Posted

  • Disconnect Notice

  • Payment Arrangement

  • Service Appointment Reminders and Confirmations

You will need to Register Online to sign up for alerts. Visit our Alerts & Notifications page to manage the communications you wish to receive. 

To receive text alerts on your phone, you must have a text messaging plan from your service provider. Message and data rates may apply. Please contact your wireless provider if you have questions regarding your text messaging service, including information about any charges or fees you may incur.

How do I register to receive alerts?

You can sign up for email, text message or voice alerts on our website.

You will first need to login or register online. Then visit Alerts & Notifications to add contact information and select the alerts you wish to receive for each contact. You must select the alerts that you wish to receive.

To select additional alerts or change your subscriptions, visit Alerts & Notifications on our website.

How do I stop alerts?

Update your Alerts & Notifications preferences online to stop or change email, text or voice alert subscriptions.

How are alerts delivered?

The alert messages you received are automated based on your selected preferences. 

​Is there a fee to receive Alerts & Notifications?

We do not charge a fee to receive our alerts or for texting messaging. However, your carrier may charge you to send and receive text messages. Contact your carrier for more details. Message and data rates may apply.

How do I reach a live representative via text messaging?

Currently you cannot reach a live representative via text messaging. If you need to speak with a representative about your account, please Contact Us.